RETURN POLICY

PLEASE ALLOW US EXTRA TIME FOR PROCESSING RETURNS TO ENSURE THE BEST SAFETY MEASURES ARE TAKEN FOR YOUR SAFETY

Ordered a wrong size? Or the style doesn’t work for you? No problem. Our easy returns policy lets you return your ordered merchandise in exchange for redeemable coupon codes which can used to buy another style or size. Just follow these simple steps to return your merchandise:

  1. Place a return request at reachout@lakepeace.in within 7 days of product delivery date with the following information:
    • Order Id
    • Style Code, Color, Quantity and Size of item(s) you would like to return
    • Reason for return
    • Your contact number & address

    Ensure that you’ve read our Returns Eligibility criteria before placing the request. Please ensure the address & contact details provided for reverse pickup are correct.

  2. After a Return Request is placed, we will review the request and reply back within 5 working days. Once you have received an ‘Returns Accepted’ confirmation from us, securely pack the original unused merchandise along with the product tag and invoice in its original packaging.Please address your Exchange Package to: Sneh Collective, TA-326, First Floor, Okhla Estate Marg, Tughlakabad Extension, Delhi-110019.
  3. Hand over the securely packed exchange package to the delivery professional. In the rare event that your pin-code is non-serviceable for any reason, we may ask you to courier the product back to us, and share the courier details.
  4. Once your returned merchandise is received at our warehouse, it will be inspected and if found eligible for return, we will share with you a one time use COUPON of value equivalent to the billed value of returned merchandise excluding the reverse shipping charges. The validity of this coupon code will be 3 months.

RETURNS ELIGIBILITY CRITERIA

  1. Return requests should be made within 7 days of delivery date.
  2. Products must be unused, unworn, undamaged and in their original condition with all the original tags attached and in their original packaging to be eligible for an exchange.
  3. All merchandise is inspected when it is received back for an exchange. Of course, it’s okay to try on the merchandise briefly but if you wear it longer than that or if the merchandise is returned to us damaged, worn or in an unsuitable condition, we won’t be able to process a return and may have to send it back to you. The return costs in this case will be covered by you.
  4. Individual reverse pickup is not possible in case of items ordered in a bundle. If you wish to return all the items ordered, all eligible items must be handed over to the delivery professional together.
  5. Coupon codes raised against a return are one time use only, non-transferable and are valid for a period of 3 months. They are not applicable on End of Season Sales or Special Day Sales.

We want your Shopping Experience with us to be pleasant and as hassle free as possible. If you still have any concerns or queries with regards to our returns policy, feel free to reach out to us at reachout@lakepeace.in

All returns are subject to Team Lake Peace’s discretion. Don't worry we play fair and are pretty reasonable.

Shipping and Packaging have a huge Carbon Footprint. Please read the Product Description carefully before placing the order to avoid unnecessary returns.